FAQs

Shipping - What shipping services do we use?

For US customers, we use USPS for order pick-up and tracking.  We also offer UPS Next Day Air delivery (only for orders placed before 10:00 AM CST).

Shipping - How much does shipping cost?

Free shipping on orders over $35.00, you can still choose to expedite your order if you wish at an additional cost. If you’d like to see a list of shipping methods enter your address before making your purchase.

Shipping - Can you ship internationally?

Totally. Due to delivery complications, we do have a few exceptions mentioned below: Belarus Congo Cuba Côte d'Ivoire Iran Iraq Korea Liberia Myanmar Russia Sudan Syria Zimbabwe  Standard international shipping takes 2-3 weeks depending on delivery location. Keep in mind, delays may occur due to the customs process. All delivery dates provided by the postal service are estimates not guarantees.

Shipping - What shipping method should can I choose for international delivery?

We are using the major providers as USPS, DHL, UPS and FedEx

Shipping - What are duties and taxes for international shipping?

Duties and taxes (also known as VAT) are a tax that is implemented by the country of the recipient. Some (but not all) countries put a charge on any purchases imported from the USA. Unfortunately, we have no control over where these taxes are implemented nor the costs of retrieving your package. TekDesignz is not responsible for paying taxes that are implemented by other countries.

Shipping - What are duties and taxes for international shipping?

Duties and taxes (also known as VAT) are a tax that is implemented by the country of the recipient. Some (but not all) countries put a charge on any purchases imported from the USA. Unfortunately, we have no control over where these taxes are implemented nor the costs of retrieving your package. TekDesignz is not responsible for paying taxes that are implemented by other countries.

Shipping - What are duties and taxes for international shipping?

Duties and taxes (also known as VAT) are a tax that is implemented by the country of the recipient. Some (but not all) countries put a charge on any purchases imported from the USA. Unfortunately, we have no control over where these taxes are implemented nor the costs of retrieving your package. TekDesignz is not responsible for paying taxes that are implemented by other countries.

Shipping - How long will it take to get my product ordered from TekDesignz?

Standard domestic shipping takes about 3-5 business days depending on the delivery location. International shipping takes 2-3 weeks because of customs processing. All delivery dates provided by the postal service are estimates not guarantees.

Payments - What are the different types of payment options?

Currently we offer payment processing for all the major credit card processors viz. MasterCard, Visa, American Express and Discover. We also accept Amazon Pay, Apple Pay and PayPal

Payments - Can I use PayPal, AmazonPay and Apple Pay?

We do accept Amazon Pay, Apple Pay and PayPal. You can also make a payment using all the major credit card processors viz. MasterCard, Visa, American Express and Discover.

Payments - Are the payments made through the site secured?

Our site is SSL secured to ensure that the payments are made securely. We take security very seriously and our site is PCI compliant.

Payments - Are the payments made through the site secured?

Our site is SSL secured to ensure that the payments are made securely. We take security very seriously and our site is PCI compliant.

Returns & Refund - How do I return an item purchased from TekDesignz?

Unopened and unused items that were purchased from https://TekDesignz.co can be returned to the address below:

TekDesignz
 52 Whitman Dr
Schamburg IL 60173

As soon as your returned item gets to us we'll issue your refund. Please include your full name or order number somewhere in or on the packaging for quick refund processing.

Returns & Refund - How long do refunds take?

Once your refund has been processed (and you've received an email confirmation) it can take up to 10 business days for your funds to return to your account. How fast the refund shows up depends on your bank. If you haven’t received your refund after 2 weeks, reach out to us to make sure it's been processed fully or contact your bank for a status update.

Returns & Refund - Do you offer exchanges?

At this time we don't offer exchanges but feel free to follow our RETURN procedure for a full refund.

Business Buyers - How do I qualify for International wholesale purchases?

Looking to carry TekDesignz products in your store? We can make it happen. Email sales@tekdesignz.co with your Resale Certificate and Tax ID number to request a New Dealer Form. Additionally, could you provide more information about your company such as:


- What products/brands does your company sell?
- Which retailers do you work with?
- Which country(ies) does your company sell to?
Business Buyers - How do I place another wholesale order for my business?

Please email sales@ptginc.co for a current order form.
Please include your Resale Certificate and Tax ID number and a brief background on your store/business.